Returns process

Megaphone Megaphones

Register return

If you have purchased your device directly from us, please report your return by e-mail to support@lobaro.de to.
If you have purchased the device from one of our sales partners, please observe the respective return guidelines of this partner.

After an initial remote diagnosis, we will be happy to confirm whether you can send in the devices.

For your enquiry we need:

  • Device type
  • Serial number / address
  • Brief error description (key points)
  • Return address
  • Optional: Log files or further information in text form, screenshots if necessary

Please enclose a document with the following information with the return:

  • Device type
  • Serial number / address
  • Brief error description (key points)
  • Return address

Templates

Newspaper Newspaper Returns slip (DE)
Newspaper Newspaper Returns slip (EN)

ATTENTION - New address from 01.11.2025:
Lobaro GmbH, Osterbekstraße 90c (2nd floor), 22083 Hamburg, Germany

Attention Attention

Shipping

The devices are basically Without battery to avoid the handling of dangerous goods. For devices with a battery, we must charge for the return shipment including the dangerous goods surcharge.

The products must appropriate be packaged.

Credit-card Credit card

Costs

If it is a device error that falls under our Guarantee guidelines falls, fall No costs to.

Otherwise, depending on the effort involved, costs for troubleshooting including replacement of the damaged components are to be expected.

Can be used after internal review No error on the device we take the liberty of sending you a Allowance for expenses to be invoiced. Please contact our sales team for prices.